How do I place an order?
Choose the piece you like and add it to cart. Since all OHMA pieces are made in one size, there’s no size to select, just follow the checkout process and complete your payment. Your order will be processed once payment is confirmed.
What payment methods are available?
We accept Virtual Account, QRIS, and GoPay, all processed securely through Midtrans.
How long does shipping take?
Orders are typically packed within 1–2 business days before being handed to our courier. From there, delivery time depends on your location and the courier service selected at checkout. If you need something same-day or urgently, reach out to us via WhatsApp, stock is kept in sync with what’s available on the website.
Do I need an account to shop?
No, you can check out as a guest. Creating an account simply makes it easier to track your order history later on.
How do I know if a piece will fit?
All OHMA pieces are made in one size, designed to fit a range of body types. Each product page includes detailed measurements, if you’re unsure, reach out to us at contact@ohma.co.id or via WhatsApp before ordering.
Can I request a custom size?
Occasionally. We open custom size pre-orders on a periodic basis, though not always. When a custom size pre-order is open, we’ll announce it on Instagram.
Can I have a piece altered to fit differently?
At this time, our pieces are not available for alteration.
Will sold-out pieces be restocked?
Not always, restocks depend on fabric availability, which can vary. If something catches your eye, we’d recommend not waiting too long.
Can I exchange my item if it doesn’t fit right?
Yes. We accept exchanges within 7 days of delivery, provided the item is unused (aside from trying it on), tags are still attached, and an unboxing video is included. Full details are on our Store Policies page, under Exchange Policy.
What if I receive an item with a manufacturing defect?
Reach out to us right away at contact@ohma.co.id or via WhatsApp with a photo or video of the issue and your order number, we’ll take care of the exchange at no additional cost.
Do OHMA pieces come with a warranty?
Yes. Every purchase is covered by a 3-month repair warranty for reasonable wear, such as loose buttons or stitching. Full details are on our Store Policies page, under Repair Warranty.
Can I see the pieces in person before buying?
Yes, OHMA is available on consignment at Fruition, Plaza Senayan (Level 2), open daily until 10 PM. Stock and pricing may differ from our website, as it’s priced and stocked independently as a retail partner.
How do I track my order?
Once your order is processed, you’ll receive shipping details via email. You can also check your order status through “My Account” if you’re logged in.
How do I reach customer service?
You can contact us at contact@ohma.co.id or via WhatsApp, both available on our Contact page.